Privacy Policy

SECTION 1: INFORMATION WE COLLECT

We may collect personal and business information that you voluntarily provide to us, including:

• Name and contact details
• Company name and business description
• Email address and phone number
• Location or physical address
• Detailed information about your storage, shelving or racking requirements
• Information submitted through contact forms, enquiry forms or quotation requests
• Any other information you choose to provide while communicating with us

We may also automatically collect certain technical and usage information when you visit our website, including:

• IP address
• Browser type and version
• Device information and screen resolution
• Operating system
• Pages visited and navigation paths
• Time and date of website visits
• Referring website or marketing source
• Other website usage and analytics information

SECTION 2: HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Respond to your enquiries and warehouse design requests
• Contact you regarding products, services or solutions you have requested
• Prepare custom quotations and technical proposals
• Understand your storage layout and industrial infrastructure requirements
• Recommend suitable shelving, racking, warehouse or storage solutions
• Conduct onsite measurements and physical surveys, where applicable
• Process, track, and manage customer orders and structural projects
• Coordinate product delivery, logistics, certified installation and related onsite services
• Provide ongoing customer support and post-installation checks
• Improve our products, services and website speed
• Analyse website usage, patterns, and conversion metrics
• Send relevant business communications, updates or marketing information where permitted by applicable law
• Maintain internal business records
• Comply with legal, regulatory and contractual obligations
• Protect the security and integrity of our website, systems and business operations

SECTION 3: COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website and enhance the overall user experience.

Cookies may help us remember user preferences, analyse website traffic and understand visitor interactions with our website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.

Where applicable, we may use third-party analytics or technology providers to help us understand website performance and visitor interactions.

SECTION 4: HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with trusted third parties only when reasonably necessary for legitimate business and operational purposes, including:

• Website hosting and cloud technology service providers
• Analytics and website performance service providers
• CRM, email and business communication platform service providers
• IT support and professional service providers
• Logistics, delivery or certified installation partners where necessary to fulfil a customer requirement or project
• Government authorities, regulators or law enforcement agencies where required by applicable UAE law
• Other parties where necessary to protect our legal rights, business operations, customers or users

Where we engage third-party service providers, we take reasonable steps to ensure that they handle information appropriately for the services they provide.

SECTION 5: DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, managing business relationships, fulfilling contractual obligations, maintaining business records and complying with applicable legal requirements.

The length of time we retain information may vary depending on the nature of the information and the purpose for which it was collected.

SECTION 6: DATA SECURITY

We take reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

SECTION 7: YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have the right to:

• Request information about the personal data we hold about you
• Request correction or updating of inaccurate information
• Request deletion of personal information in appropriate circumstances
• Withdraw consent where our processing is based on your consent
• Opt out of marketing communications
• Raise concerns regarding the handling of your personal information

To exercise any applicable rights or raise a privacy-related concern, please contact us using the contact details provided below.

SECTION 8: THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. These third-party websites operate independently and have their own privacy policies and practices.

UAE Shelving is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policy of any external website you visit.

SECTION 9: CHILDREN'S PRIVACY

Our website and services are intended for business and general commercial purposes and are not specifically directed towards children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to address the matter in accordance with applicable law.

SECTION 10: CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

SECTION 11: CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or how your information is handled, please contact us using the contact information below: